{"id":2258,"date":"2026-08-13T07:14:59","date_gmt":"2026-08-13T07:14:59","guid":{"rendered":"https:\/\/www.civitastalent.com\/?p=2258"},"modified":"2026-08-13T12:56:16","modified_gmt":"2026-08-13T12:56:16","slug":"2258","status":"publish","type":"post","link":"https:\/\/www.civitastalent.com\/case-study\/2258\/","title":{"rendered":"Outsourced Talent Solutions, National Retail Chain"},"content":{"rendered":"<h2><b>At a Glance<\/b><\/h2>\n<ul>\n<li><strong>Sector &#8211; Retail<\/strong><\/li>\n<li><strong>Location &#8211; National (NSW HQ, 120 stores)<\/strong><\/li>\n<li><strong>Scope &#8211; 450 seasonal hires<\/strong><\/li>\n<li><strong>Service &#8211; Talent &amp; In-House Recruitment Advisory (RPO)<\/strong><\/li>\n<li><strong>Engagement &#8211; Diagnostic Sprint + Project Engagement<\/strong><\/li>\n<\/ul>\n<h2><b>The Challenge<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A national retail chain needed to hire <\/span><b>an estimated 450 seasonal staff across 120 stores<\/b><span style=\"font-weight: 400;\"> ahead of its peak trading period, having previously relied on a mix of store-manager-led hiring and multiple regional agency relationships that produced inconsistent candidate quality and blew out agency costs every year.<\/span><\/p>\n<h2><b>Our Approach<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Civitas began with a four-week Diagnostic Sprint benchmarking the client&#8217;s hiring maturity against retail peers, then scaled into a Project Engagement for the peak window, consolidating sourcing and screening into one process across all 120 stores rather than 120 separate local efforts.<\/span><\/p>\n<h2><b>The Solution<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The program delivered <\/span><b>430 of the 450 targeted seasonal hires ahead of peak trading, with an average time-to-hire under 10 days per role<\/b><span style=\"font-weight: 400;\">, against a single consistent screening process.<\/span><\/p>\n<h2><b>Measured Impact<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>430 of 450 targeted seasonal roles filled ahead of peak trading<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Average time-to-hire reduced to under 10 days across the program<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agency spend reduced by an estimated 50% compared to the prior year&#8217;s approach<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Consistent candidate screening applied across all 120 stores for the first time<\/b><\/li>\n<\/ul>\n<h2><b>Client Reflection<\/b><\/h2>\n<blockquote><p><i><span style=\"font-weight: 400;\">We went into peak trading fully staffed for the first time in years, without the usual agency bill shock.\u00a0<\/span><\/i><\/p><\/blockquote>\n<h2><b>Why This Matters<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Retail seasonal hiring rewards a program built around the trading calendar itself, not a scramble that starts too late, this engagement shows what happens when the diagnostic and scaling phases are planned in ahead of the peak rather than reacting to it.<\/span><\/p>\n<h2><b>Related Civitas Service<\/b><\/h2>\n<p><a href=\"https:\/\/www.civitastalent.com\/clients\/advisory\/\"><span style=\"font-weight: 400;\">Talent &amp; In-House Recruitment Advisory\u00a0<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a Glance Sector &#8211; Retail Location &#8211; National (NSW HQ, 120 stores) Scope &#8211; 450 seasonal hires Service &#8211; Talent &amp; In-House Recruitment Advisory (RPO) Engagement &#8211; Diagnostic Sprint + Project Engagement The Challenge A national retail chain needed to hire an estimated 450 seasonal staff across 120 stores ahead of its peak trading&hellip;<\/p>\n","protected":false},"author":10,"featured_media":2261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","footnotes":""},"categories":[47],"tags":[],"class_list":["post-2258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"acf":[],"post_author_name":"","post_authors_type":"","post_authors_from_team_members":false,"_links":{"self":[{"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/posts\/2258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/comments?post=2258"}],"version-history":[{"count":2,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/posts\/2258\/revisions"}],"predecessor-version":[{"id":2264,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/posts\/2258\/revisions\/2264"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/media\/2261"}],"wp:attachment":[{"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/media?parent=2258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/categories?post=2258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.civitastalent.com\/af-api\/wp\/v2\/tags?post=2258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}